Retail Work and Costumer Service
A retail worker is a person who works in a store selling goods to the public. Customer service assistants deal with
customers' enquiries, purchases and complaints.
Skills Needed
Customer service skills.
Sensitivity and understanding.
Able to work well with others and independently.
Excellent verbal communication skills.
Active listening skills.
ESOL Level to be at least
Level 1
Qualification
Requirements
People Plus
Customer Service courses are available.
Training Providers
Search online for current opportunities for online or class based.
ESOL requirement for the training course is at least Entry 3 to enrol onto Level 1.
ESOL Learner to Salary Earner at JET
12 week ESOL Employability courses:
•Extensive vocabulary – sector focused.
•Grammar revision.
•Real life scenarios – What is it like to work in each sector.
•Problem solving – sector focused.
Extra Employability support:
•CV writing
•Jobsearch
•IT training
Care work with ELSE
To register email: roxane@jetnorth.org.uk
Key Points
- Qualification check.
- Full-time and part-time opportunities are available.
- Shift Work
- Register with local employment agencies for temporary contracts to gain work experience.
- With experience, an opportunity to become a team leader or a customer services manager.
Online ELSE provision
Self-study videos
The following videos aim to explain to you what being a retail worker is, all the different duties the basic vocabulary of the job.
